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Swachhata-MoHUA a free app was created by Janaagraha in collaboration with the Indian government’s Ministry of Housing and Urban Affairs (MoHUA). The purpose of the app is to enable people to report issues pertaining to their community, such as dead animals, dirty public restrooms, trash dumps, and more. After a complaint is filed, it is sent to the relevant city corporation and then assigned to the sanitary inspector for that specific ward.
In addition to allowing the user to vote on other pertinent issues, the app records the complaint’s location when taking a picture. Users of Swachhata-MoHUA can also post photos from their phone’s gallery and modify or remove their complaints.Users can receive push notifications and regular information regarding the status of their complaints. Users can reach the team at or give the 1969 helpdesk a ring with any questions.
Concept of Swachhata
- Sanitization, or swachhata, is a term for hygiene and cleanliness.
- The idea of swachhata has to do with an individual’s health.
- It is significant because maintaining good hygiene enhances our quality of life, makes our living environment better, and elevates our consciousness to a more pure and healthy condition.
- The Indian government launched the Swachh Bharat Mission (SBM), also known as the Swachh Bharat Abhiyan or Clean India Mission, across the entire nation in 2014 with the goal of reducing open defecation and enhancing solid waste management.
- ‘One step towards cleanliness’ is the tagline for this initiative.
- The ancient Indians also developed techniques for handling various pollutants including sewage water.
- Everyone has a duty to maintain cleanliness, and doing so should require effort on everyone’s part.
Swachhata-MoHUA : Features
Citizens can use the application’s interface to register concerns or grievances regarding cleanliness. Some of the key characteristics of the Swachhata MoHUA App are listed below.
- The public can file complaints and grievances by clicking on the link and submitting a picture of the problem.
- Grievances and complaints can be reported under nine distinct categories, each with a set of Service Levels, and then handled by Urban Local Bodies (ULBs).
- The concerned ULB receives the complaint. The ULBs (Agency Portal & Engineer’s App) have an interface for handling complaints and grievances and updating the public on the status.
- Stakeholders at City (ULB), State, and Center can check the complaints and resolution status on a website and dashboard that have been built.
- Six other regional languages in addition to English are available for the application.
Swachhata-MoHUA : Benefits to citizens
- The geolocation feature of the picture allows the app to precisely locate the complaint, which expedites the resolution process.
- Updates on the status of complaints on a regular basis – Push notifications will be sent to citizens informing them of the progress of their complaints.
- Push notice upon resolution: When the sanitary inspector or engineer changes the status to Resolved, the public will receive a push notification with the image that has been uploaded, labeled “Resolved.”
- Renew unresolved complaint: If a citizen is unhappy with the outcome, they have the option to renew the complaint.
- Additionally, users have the option to vote for complaints submitted by friends, neighbors, or others in their community.
Swachhata-MoHUA: How to use?
The smartphone application is available for Swachhata-MoHUA download, and users can use it to submit complaints. All that is required of the public is for them to snap a photo of the issue they witness on the ground and share it using the Swachhata app.
Swachhata-MoHUA : Categories
- Dead animal(s)
- Dustbins not cleaned
- Garbage dump
- Garbage vehicle not arrived
- Sweeping not done
- No electricity in public toilet(s)
- No water supply in public toilet(s)
- Public toilet(s) blockage
- Public toilet(s) cleaning
- Open Manholes or Drains
- Sewerage or Storm water Overflow
- Stagnant Water on the Road
- Improper Disposal of Faecal Waste/ Septage
- Debris Removal/Construction Material
- Burning of Garbage in Open Spaces
- Urination in Public/Open Defecation (OD)
conclusion
A fourth generation web and mobile complaint redressal platform is the Swachhata-MoHUA application. The way India’s Municipal Corporations handle complaints and grievances has undergone a radical change. This approach applies to all 4041 Indian towns and cities.
With community-focused features that allow users to vote on complaints, share them with other concerned people, and leave comments on the work being done, the Swachhata application combines a tried-and-true complaint redressal platform with the chance for citizens to collaborate on civic issues.
