According to a senior company official, Maruti Suzuki India currently services almost two million vehicles each month through a vast network of over 4,900 workshops that span nearly 2,500 cities across the nation.
As of April 1, 2023, Maruti had 4,564 workshops spread over 2,304 cities. The service network grew to 4,907 workshops by February 1, 2024, spanning 2,486 cities and comprising 3,330 Arena workshops, 402 Nexa workshops, and 1,175 Maruti authorised service centres.
Maruti’s Senior Executive Officer for Service, Partho Banerjee, responded to an inquiry from India Today by saying: “We have added 343 service touchpoints this fiscal till February 1.” Every day, we are opening multiple service touchpoints.”
To serve customers in non-urban areas, the automaker has also introduced compact-format Nexa Service workshops. Currently, Ooty (Tamil Nadu), Bankura (West Bengal), Dahod (Gujarat), Ateli (Haryana), Charkhi Dadri (Haryana), and Nirmal (Telangana) are home to six of these facilities.
Approximately thirty percent of Nexa cars on the market are found in non-urban areas. We have created a new concept, the compact-format Nexa Service workshop, for non-urban cities with all the features found in the larger Nexa workshops in urban cities in order to give customers a premium service experience,” Banerjee stated
Nexa Service workshops
The compact-format Nexa Service workshops, which span 75 square metres or more, feature a separate front office, customer lounge, service bay, and parking bay. These facilities offer services like routine repairs and periodic maintenance.
The compact-format Nexa Service workshops, which span 75 square metres or more, feature a separate front office, customer lounge, service bay, and parking bay. These facilities offer services like routine repairs and periodic maintenance.”By the end of the next fiscal, we intend to have 100 such compact-format Nexa Service workshops across the country,” stated Banerjee.
Compact-format Nexa Service workshops are available for customers to receive servicing for both Arena and Nexa models. As an example, Maruti’s Nexa dealerships sell the Ignis, Baleno, Ciaz, Fronx, Jimny, Grand Vitara, XL6, and Invicto models. Alto K10, S-Presso, Eeco, Celerio, WagonR, Swift, Dzire, Brezza, and Ertiga are all available for purchase at the Arena dealerships.
“By the end of the next fiscal, we intend to have 100 such compact-format Nexa Service workshops across the country,” stated Banerjee.Compact-format Nexa Service workshops are available for customers to receive servicing for both Arena and Nexa models. As an example, Maruti’s Nexa dealerships sell the Ignis, Baleno, Ciaz, Fronx, Jimny, Grand Vitara, XL6, and Invicto models. Alto K10, S-Presso, Eeco, Celerio, WagonR, Swift, Dzire, Brezza, and Ertiga are all available for purchase at the Arena dealerships.
“In all the cities we have opened the new compact-format Nexa Service workshops, customers were already getting the service through the Arena channel,” Banerjee said.Via Service on Wheels, Maruti offers additional service amenities. This programme, which was launched in 2019, provides doorstep auto service and currently operates more than 400 mobile workshops.
We service 5,371 talukas in India out of 5,495 talukas through our Service on Wheels and brick-and-mortar workshops. Banerjee stated, “We’re attempting to cover the remaining talukas as well.”We perform monthly maintenance on nearly two million cars. Even during the Covid era, we never experienced de-growth in the service department,” he stated, noting that Maruti’s growth in periodic services in FY24 was 11%.
